Effective Date: October 10, 2026
At Forever Rocio, we want you to feel confident shopping with us. If something isn’t quite right with your order, this policy explains how our returns, exchanges, and refunds work.
1. Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
2. Return Eligibility
To qualify for a return, your item should be:
- In new, unused condition
- Accompanied by its original packaging, where possible
- Complete with all included accessories or components
- Packed securely to prevent damage during transit
We’re happy to accept returns for both defective and non-defective items, as long as they meet the conditions above.
3. Starting a Return
Before sending anything back, please contact our support team so we can walk you through the process and confirm your return details. Items returned without prior contact may experience delays in processing.
Please note that return shipping costs are the customer’s responsibility.
4. Exchanges
If you’d prefer a different size, color, or style, we’re glad to offer exchanges on eligible items. Reach out to our support team to get started, and we’ll guide you through the next steps.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, let us know as soon as possible. We may ask for a few photos and your order details so we can sort things out quickly and fairly.
6. No Restocking Fees
We don’t charge restocking fees on eligible returns.
7. How Returns Are Processed
Once we receive your returned item, our team will inspect it to confirm it meets our return conditions. If everything checks out, we’ll move forward with your refund or exchange.
8. Refund Eligibility
Refunds apply to approved returns made within our 30-day window, provided the item meets the eligibility criteria outlined above. Items should be returned new and unused, with original packaging and accessories included wherever possible.
9. Refund Method and Timing
Approved refunds are issued to your original payment method. Once your return has been received and approved, please allow up to 7 business days for processing. Keep in mind that your bank or card provider may need additional time to post the funds to your account.
10. Contact Us
If you have questions about a return, exchange, or refund, reach out to us:
- Business Name: Forever Rocio
- Legal Business Name: Forever Rocio
- Business Days: Monday – Sunday
- Business Hours: 11:00 AM – 11:00 PM
- Extended Hours: Friday & Saturday – 11:00 AM – 12:00 AM
- Phone: +1 (308) 324-7937
- Email: support@foreverrocio.shop
- Address: 115 E 6th St, Lexington, NE 68850, United States
- Time Zone: (GMT-06:00) Central Standard Time (Chicago)